Shady Hollow Water Message

Message from the City of Austin - February 18, 2021 Update - 2pm

"Austin Water's treatment plants are operating in a stable mode at this time, but we are facing significant challenges to restore water distribution throughout the system. The citywide boil water notice continues, and all customers are asked to boil water for drinking and cooking. Austin Water is working with the City's Emergency Operations Center to address the needs of critical customers, including hospitals and power plants. We do not have a timeline on when full service will be restored at this time. We know that some customers do not have water service and returning your service is our priority. Austin Water will provide additional updates as they become available."


To report a water or wastewater emergency, report a leak or main break, fill out the Leak Report Web Form at http://www.austintexas.gov/page/austin-water-issue-report-form

The Shady Hollow HOA and numerous residents have reported the "no water" or "low water pressure" issues to the City of Austin. They were notified of our issues beginning yesterday at 11AM. The City of Austin has prioritized their central water plant as the primary focus to enable them to provide the needed water for our hospitals and emergency resources. We may need to be patient and continue to work to support each other during this time as we wait for pipes to thaw, reservoirs to refill and pipe breaks to be fixed.

  • Please check on neighbors who do not have access to online resources to ensure they are safe.

  • Open cabinet doors under sinks adjacent to outside walls to help keep interior water pipes warm.

  • Should you have a water pipe burst - you will need to locate your main water valve and turn off your water. Each home has its own water shut off. The water meter valve is located near the street and is typically covered with a large, circular, metal cover. You may need a tool to reach down and turn the valve to shut off the water. The City of Austin provides the following YouTube video: https://youtu.be/MnTk9EHxwx4


EXTREME WINTER WEATHER

As a result of the extreme weather conditions affecting the Austin area, Austin Water has issued a city-wide boil water notice. They are working safely and quickly to assess the situation and restore the system. You can find boil water FAQs here and updates at austinwater.org

Shady Hollow neighborhood wide is experiencing “no water" or “very low water pressure". The City of Austin is working to make the necessary repairs to bring services back up.

BOIL WATER NOTICE

BOIL WATER NOTICE FOR ALL OF SHADY HOLLOW

Please be advised that Shady Hollow is under a boil water notice. The City of Austin has sent out the notice below:

BOIL WATER NOTICE - Feb. 17, 2021
Austin Water is asking customers in southwest Austin and Lost Creek neighborhood to boil their water prior to using it for drinking or cooking, until further notice. The boil water notice is required because water pressure in portions of the water distribution system dropped below minimum standards. 
Maps of the affected areas can be found below:

https://www.austintexas.gov/page/boil-water-notice-and-faqs

For questions or concerns, please dial 311

HOA Closed Due to Inclement Weather

Shady Hollow Association News

Posted by Community Manager (Amy Loughrey) on Feb 14, 2021 11:45 am

Severe Weather Alert

Please be advised the HOA has received information that sidewalks in various areas of our parks have ice on the surface. DO NOT walk on these surfaces.

  • Freezing drizzle and snow are expected, with temperatures below freezing. These conditions will linger through at least Friday.

  • Untreated roads and walkways are treacherous. Conditions are expected to worsen overnight. Pedestrians should use extreme caution when out walking and driving should be avoided, if possible.

  • People, pets and plants should be kept inside.

  • Remove hoses, drain bibs and wrap outside faucets in newspaper and then cover in plastic.

  • Pedernales Electric Coop members should call 1-888-883-3379 to report an outage or use the online outage reporting system on the SmartHub website.

  • City of Austin Utility (all members of Shady Hollow are City of Austin water) please call 311 to report an electrical or water outage.

  • Please call 911 in a life threatening emergency.